Services

Through specialized departments,
we offer a comprehensive and
personal service to all our
customers.





Customer service

The personnel from the Customer Service department is highly trained to meet the needs of each of our customers and provide the best after-sales service with international coverage.

Tel: +52 (81) 8220 6161 ext. 1136
servicioalcliente@criotec.com.mx





Technical Support

Our support team is managed by a network of experts, able to solve any technical problems, providing highly reliable and timely solutions

México: 01 800 674 6832
USA y Canadá: +1 (844) 567 9436
garantias@criotec.com.mx





Spare parts

We know the specific needs of the refrigeration industry and we are prepared to meet all the requirements for original spare parts. We have availability with highly competitive prices and response times

Tel. +52 (81) 8220 6161 ext. 1253 y 1114
refacciones@criotec.com.mx


Technical Support and Warranties


USA - VIZ TECH – SERVICE CENTER

Complete the Web Form: https://fs22.formsite.com/viztech/SRF-Criotec/index.html
Email the Form provided to: criotecsupport@viztech.com
Call Our Toll-free Number (866) 483-7877
Call Our Local Number (678) 597-3504

GUATEMALA - GRUPO BYMSA S.A SERVICE CENTER

Address:
CALZADA ATANASIO TZUL 19-97
CENTRO EMPRESARIAL EL CORTIJO I
OFIBODEGA 805a. ZONA 12 01012
GUATEMALA
Contact: Rudik Martínez / Jorge Ovando
Phone: (502) 5526-5963
E-mail: jovando@inversioneswabash.com ; rmartinez@inversioneswabash.com

COSTA RICA - REFRIGERACION ESPARRAGO S.A. SERVICE CENTER

Address:
ESTACION DEL FERROCARRIL AL PACIFICO 575 MTS AL OESTE
SAN JOSE, COSTA RICA
Contact: Marco B. Esparragó
Phone: 2222-1825; 8818-2190
E-mail: serviciotecnico@friodelnorte.com

VENEZUELA - KRIO SUMA C.A. SERVICE CENTER

Address:
URB. EL MARQUES COLINA QUINTA ALTAMIRA
RES. ALTAVILA PLAZA, 71B,
CARACAS DC 1071
VENEZUELA
Contact: Martín Pérez
Phone: 58 414 250 9607
E-mail: martin.perez@kriosuma.com

CANADA - RG-HENDERSON (HERITAGE CANADA) – SERVICE CENTER

Address :
100 THRORNCLIFFE PARK PARK DRIVE TORONTO, ON ,M4H1L9 CANADA
Contact: TRISH COUSINS
Phone: 01 800 268 6313
E-mail: service@rghenderson.on.ca

PANAMÁ - Facilidades Técnicas, S.A.

Address:
Ave José Domingo Díaz Auto Depot Local A-09, frente a La Casa de Materiales del Crisol.
Phone: 507 398-3746
Email: factecsa@hotmail.com

PERÚ - JOCFER S.A.C.

Address:
JR DE LOS HERIOS NRO 500 EN PROV CONST DEL CALLAO/PROV. CONST. DEL CALLAO/BELLAVISTA
PERU
Phone: (51) 146 52598
Contact: Carlos Vásquez del Carpio
E-mail: carlos.vasquez@fogfriser.com


TRINIDAD Y TOBAGO - ACTIONPAK TNT LIMITED SERVICE CENTER

Address:
11 CAPSTAN DRIVE WESTMOORINGS
PORT OF SPAIN, TRINIDAD & TOBAGO
Contact: Ronnie Jemmott
Phone:868 328 0204
E-mail: ronjemmott@gmail.com

ECUADOR - ELECTROFRIO S.A. - SERVICE CENTER

Address:
BALSAMO 419 ENTRE EBANOS Y DIAGONAL URDESA CENTRAL
GUAYAQUIL, ECUADOR
Contact: Jorge Bejarano,
Phone: – 2385077 – 2885176
E-mail: oficina@electrofriosa.com; jorgebeja2010@hotmail.com;

CHILE - IQ PACK – SERVICE CENTER

Address:
Camino del Pregonero 2725 Lo Barnechea, Santiago de Chile, Chile
Contact: Sr. Luis Luna
Phone: (56) 2 216 0178
E-mail: luisluna@iqpack.cl

URUGUAY - IBERKI S.A. –SERVICE CENTER

Address:
SANTA LUCIA No. 4112
ADDRESS2
MONTEVIDEO 11900
URUGUAY
Contact: Walter Torres / Daniel Acquarone
Phone: 2304 3751
E-mail: danielcriotec@gmail.com; waltertorres@adinet.com.uy

BRASIL - RCC REFRIGERACAO E CLIMATIZACAO CECCONI LTDA ME

Address:
GONCALO BARRO STREET 114, JARDIM SORAYA
Contact: Jose Reginaldo Cecconi
05881-130 SAO PAULO/SP –BRASIL
CNPJ 07-090-662/0001-49
Phone: 55-(11) 5873-2787 * 5874-8384
E-mail: rccrefrigera@gmail.com

BOLIVÍA - NEVADA

Address:
BARRIO LOS ANGELES 1RA CALLE AV PERIMETRAL LAS GARZAS N 3176
SANTA CRUZ, BOLIVIA
Contact: Nevada Miranda Arancibia
Phone: (591) 72689607
E-mail: nevada925@hotmail.com



We have service coverage in various locations internationally to serve our customers and their needs.